When you book with Uptown Med Spa Welland, we set aside time, a treatment room and a practitioner just for you. Late cancellations and missed appointments mean another client could have been seen in that spot. This policy helps us keep our schedule fair for everyone and our wait times short.

Cancelling or Rescheduling

We understand that plans change. If you need to cancel or move your appointment, please give us at least [24/48] hours’ notice. You can reschedule through your online booking confirmation, or call or email us directly.

Late Cancellations

Appointments cancelled or rescheduled with less than [24/48] hours’ notice will be charged a late cancellation fee of [$__ / __% of the treatment price].

No-Shows

If you miss your appointment without letting us know, a no-show fee of [$__ / 100% of the treatment price] will be charged. For package or membership clients, a missed appointment may count as a used session.

Running Late

Please arrive about 10 minutes early, especially for your first visit, so there’s time to complete your forms. If you’re running late, give us a call. We’ll do our best to still see you, but your treatment may need to be shortened so the next client isn’t delayed, and the full price will still apply. If you arrive more than [15] minutes late, we may need to reschedule and treat the appointment as a late cancellation.

Deposits

Some treatments and longer appointments require a deposit of [$__] at the time of booking. Deposits go toward the cost of your treatment and are non-refundable if you cancel with less than [24/48] hours’ notice or don’t show up.

Card on File

A valid credit card is needed to secure your booking. Your card is stored securely by our booking provider and will only be charged in line with this policy.

Unexpected Circumstances

Emergencies happen. If something serious prevents you from making your appointment, please contact us as soon as you can. Fees may be waived at management’s discretion.

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Last updated: Sep 21, 2026